VSN-1391 /feat: Implement reclamation management features

• Add DTOs for creating and updating reclamations, including comments and replies.
• Introduce mappers for converting between entities and DTOs.
• Create a repository for managing reclamation data.
• Implement a service layer for handling reclamation logic, including creating, updating, and retrieving reclamations and comments.
• Add specifications for filtering reclamations based on various criteria.
• Integrate external services for retrieving trip and user information.
• Enhance comment handling with support for nested replies.