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IAV-1337/feat(Conversations): add ticket unassign endpoint and enrich conversation detail mapping

abdellatif elkerbani a demandé de fusionner bugfix/IAV-1337 vers develop
  • Add DELETE /tickets/{ticketUid}/assign with TicketService.unassignTicket to clear collaborator assignment and notify previous assignee.
  • Extend ConversationDetailDTO with senderName and include HUMAN_AGENT in conversation detail queries.
  • Refactor ConversationRepository chat lookups to be ticket-aware and return consistent sender metadata for both ticket-linked and legacy rows.
  • Fix chat/client query method alignment in conversation history retrieval.

Rapports de requête de fusion