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IAV-1412/feat: unify conversation threads (ticket + no-ticket) with native query

salaheddine zidani a demandé de fusionner feature/IAV-1412 vers develop

Problem

Conversation history did not include conversations without tickets, leading to incomplete client threads.

Solution

Unified retrieval logic to include both ticket and non-ticket conversations in a single paginated history.

Closes IAV-1412

Rapports de requête de fusion