Skip to content

IAV-841/Support for outbound replies to external messaging channels

salaheddine zidani a demandé de fusionner feature/IAV-841 vers develop

Added the outboundMessageWebhookUrl field to the CustomerCareAgent entity, enabling human agents to reply from the ticket interface to external messaging channels (WhatsApp, Instagram, Messenger, Telegram).

Closes IAV-841

Rapports de requête de fusion