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IAV-241/feat(customer-care): add instruction management entities and collaborator agent linking

salaheddine zidani a demandé de fusionner feature/IAV-241 vers develop

📋 Overview

This MR introduces the core entities for the customer care agent management system, including instruction management (standard and custom), agent integrations and FAQ system. It also adds collaborator-agent linking endpoints.

✨ What's New

Entities Added

  • AgentCustomInstruction: Custom instructions created by client admins
  • AgentStandardInstruction: System-defined instruction assignments with activation control
  • StandardInstruction: Reusable system instructions shared across agents
  • AgentIntegration: External service integrations (WhatsApp, Instagram, LinkedIn, etc.)
  • Faq: Agent knowledge base with categorization

API Endpoints Added

  • buildLinkCollaboratorToAgentUrl(): Link a collaborator to an agent
  • buildUnlinkCollaboratorFromAgentUrl(): Unlink a collaborator from an agent

🔧 Technical Implementation

Entity Design Decisions

  • Instruction separation: StandardInstruction (system-wide) + AgentStandardInstruction (agent-specific activation) for better reusability
  • No FK constraint: AgentStandardInstruction uses data snapshot instead of FK relation to preserve instructions after StandardInstruction deletion

Rapports de requête de fusion