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IAV-577/feat(customer-care-agent): Add document UIDs support for knowledge documents

salaheddine zidani a demandé de fusionner feature/IAV-577 vers develop

feat(customer-care-agent): Add document UIDs support for knowledge documents

Summary

This merge request adds the ability for Customer Care Agents to reference external knowledge documents through a new documentUIDs field.

Description

This enhancement extends the CustomerCareAgent entity to support document management capabilities:

  • New Field: documentUIDs - A list of unique identifiers referencing external knowledge documents stored in the file management system.

  • Database Changes: Creates a new join table customer_care_agent_documents with proper foreign key constraints to maintain referential integrity.

  • Use Case: Allows agents to be associated with relevant documentation (PDFs, guides, FAQs, etc.) that can be used to enhance response quality and provide context-aware assistance to customers.


Closes IAV-577

Rapports de requête de fusion